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QUICK REFERENCE GUIDE | VERIFONE VX | 5 Back | Forward 4 | VERIFONE VX| QUICK REFERENCE GUIDE | Table of Contents VX 520 HOT KEY FUNCTIONS OPERATING YOUR TERMINAL Press the hot keys beneath the display to navigate your terminal's menus. Transaction has failed because the STAN mismatch has occurred. If not, there is a chance that your I/O module needs a replacement due to a breakdown or so. Transaction has failed due to power failure recovery before receiving settlement response. As the Verifone VX520 is one of the most well-known and most used credit card machines, there are quite a lot of things about it that people need to know. Paymentech Online helps large multi-channel, domestic and international business manage reporting needs online. Please have your merchant ID available for identity verification purposes. SignPad and key are not available. Used Verifone VX520 Business Credit Card Machine Terminal Reader -Drop the paper roll into the printer tray inverted. Configure the correct host information or contact VHQ help desk team for further support. VeriFone VX520 - How To Repair IP/ Ethernet Connection. Press and hold the green Enter key to restart the terminal. #K - Press Yes to confirm. Now, inside the round port, plug in the power adapter. Refer to Verifone VX520 Training Guide COMMON ERROR CODES BAD ACCNT# Description: The card number being used for the current transaction does not pass the . Press "Reprint" under the Wrench and the Hammer. This is a nasty procedure some credit card processors do to "booby trap" the terminal and prevent merchants from downloading different applications on it, including a competing credit card processor. We and our partners use cookies to Store and/or access information on a device. Try to replace them. Thank you very very much for your time. Observe Terminal ID# on screen. If you're still having problems, call our Merchant Service Centre on 1300 369 852 from 8am - 8pm Mon-Fri (AEST/AEDT) and make sure you have your Merchant ID and Terminal ID handy before you call. -Remove any empty paper roll. Inside the terminal there are something like 5 pressure points. Your Verifone terminal may also support contactless payments. Thats why lets get to know how you can connect it to the internet. Just another quirk on the VeriFone VX series like the Check Sum or Tamper Certificate errors noted above. - Press the green [Enter] key when you're finished. Data wire error on credit card terminal. -1 Tip Can be adjusted infinitely; 0 disabled; greater than 0 number of times TIP can be adjusted. Error-Codes (1) Author: Press 2, Alpha, Alpha, Alpha, and #C will show up, Press 1, Alpha, Alpha, and #CZE will show up. -Make sure you are using thermal-sensitive paper, not plain paper. If your getting Connect Failed, TCP/IP Failed or any sort of IP connection errors, check for CommServer. VX-520 Communication Troubleshooting - SpotOn It means the download was disrupted and must be restarted. Plug in the power cord. -Attach the small plug on the adapter cord to the power port on the rear of the card reader. Place the new roll of paper in the compartment with the paper feeding from the bottom of the roll and a small amount of paper pulled out, then push the paper cover closed. There is no remedy other then complete replacement. The terminal will start and then show the application menu. Transaction has been declined due to the card used for the transaction is blocked. Press Enter key to proceed with the previous transaction in scope. If the change in ZP value still produces the same error message, then go into the Edit function of the Sys Mode menu of the applicable group and manually add two (2) new *Z variables to the download configuration as follows: *ZR = 6 and *ZRESP = 16. Transaction has been declined due to the card swiped or inserted is not initialized. Transaction has failed by the operator (admin) by pressing the Cancel button. Save time every month with recurring payments. If this issue is isolated, try pressing the STARbutton on the keypad to exit back to the root menu screen where the date and time is displayed. Press Enter key to re-try with the previous transaction in scope. No reversal will be generated. (In quick setup, go to Phone>View>Press Edit on PABX and add the comma>Exit). This can be because of batch empty or preath no present scenario. Keep cheque for deposit, Card acceptor contact acquirer. Transaction has been declined due to the unavailability of Legacy Protocol support. - Press Select when it shows your Host. Verifone Terminal Troubleshooting Guide - NAB Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Liftmaster Garage Door Opener Troubleshooting, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. Press Enter to re start the transaction. This is one of the most seen problems of the Verifone VX520. Transaction has been declined because the maximum number of transaction per batch has exceeded the limit. Phone for authorisation, Card acceptor call acquirer's security department, Refer to card issuer's special conditions, No account of type requested. Transaction has been declined because the Secure Data Interface server is not available. VeriFone's new, future-proof repayment acceptance systems feature:. Transaction has been declined due to failure secure session establishment. Transaction has been cancelled because the record already exisits. Instruct the client to press the Cancel button and restart the download again. % No reversal will be generated. Firstly, you have to open service menu. It means the download was disrupted and must be restarted. These opinions, findings, or experiences may not be representative of what all customers may achieve. Tap MORE purple button. Press the number 8 and you will be asked to put a password. PLEASE NOTE- The Admin Password may be required in order to update the date and time: If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. If not, use the purple-colored key to edit it. More convenient than cash and checks to make purchases money is deducted right from your business checking account. If the transaction fails again, go to the step 3. You can do it simply by simultaneously pressing button ENTER (green button) and number 7 or functional buttons F2 and F4. %PDF-1.4 Install the driver and click the. COMMON ERROR CODES: CODE DESCRIPTION: ACTION: Batch Full: Terminal has reached batch transaction capacity: . 1858 0 obj Now, return to the soft pay screen and select the sales screen. - Information in the Totals Report can be used to make sure your card reader totals are balancing with your registers. Transaction has been declined. Use the Find tool in your browser to search for the number or the text that appeared when the payment was declined. This error is caused by either a noisy phone line or could be a communications issue originating from the download server. MAX_TIP_ADJUST_COUNT: To get to the Commserver, payments and gift cards screen hit the * button above the red X key. PDF Code Description Possible Issue Escalation Press the Enter key, and then retry the transaction with a correct CVV, or use a different card. Step Three: When prompted to Tap/Insert/Swipe/Key, simply enter the card number using keypad. In general, 00 is the only approval code our system will return (the rest are all decline codes). Contact Technical Support for assistance. - Press [F3] to select Reprint. (Your options available depend on the set-up of the card reader.) Transaction has been declined due to the Manual card entry configuration parameter is not set in the terminal as enabled: What are the error codes on Verifone VX 520? - To search using the clerk/server ID who entered the transaction, press [F1]. In case of Absa merchants - Merchant Number has not been mapped by Altech . My VX520 is displaying Datawire 1007/1008 error, what do I do? Select the correct account type or enter correct PAN. - Press Next until you see your Device ID. User manual Verifone VX 520 (English - 44 pages) VeriFone VX520 & VX820 Credit Card Terminal Guide - Chase - YUMPU VeriFone Vx520 Communication Troubleshooting How to Repair Vx520 IP Connection (Video) In this respect, call a professional as you may have to replace the entire USB port to get rid of this problem. Press Cancel key, and then proceed with the card (PAN) number entry. - To reprint a receipt, press the purple hot key furthest to the left to scroll down. -If you are connecting your card reader to a telephone line, plug one end of a standard telephone cord into the phone port on the card reader and the other end into your telephone wall jack. : Terminal was disconnected during call. -Hold the roll so the paper feeds from the bottom of the roll when the card reader is facing you Select Clear Batch. Transaction has been cancelled because of the connection error with the signpad. <> TROUBLESHOOTING GUIDE VERIFONE VX 520 COLOUR There is no remedy other then complete replacement. Your terminal supports EMV chip and magnetic stripe cards. Step Two: Enter sale amount using keypad and press Enter. Full List of Approval Codes and Decline Codes PayJunction will return a standardized response code for each of your transactions. Find many great new & used options and get the best deals for Used Verifone VX520 Business Credit Card Machine Terminal Reader at the best online prices at eBay! This error means the terminal's 9 digit serial number is either (1) not recorded on the account or (2) recorded incorrectly. If the problem persists contact the VHQ admin team. - To search using the invoice number (printed on the receipt), press [F4]. Instructions for changing the date and time in your VX520 terminal. Do the Settlement transaction to complete the pending settlement. Error/decline codes 04, 07, 41, or 43 "Hold Call" or "Hold Card" Description What does error/decline code 04, 07, 41, or 43 "Hold Call" or "Hold Card" mean? Hi, Im Abdulla! Look for options that will clear out both RAM and FLASH memory for ONLY the selected groups. Press Cancel until Restart displays, then using the number pad press the option that correlates to Restart to return to the idle prompt. To get the value, press 0, and after that, press enter so that you can save the parameter. This is yet another common problem. Follow remote download instructions to continue to next Phase such as Download CommServer or downloading your loyalty application. -Access the printer roll by pulling the release on the top of the cover. Recheck accuracy of ZA and ZT download values and contact Technical Support for assistance. Take off the back cover and unplug it from the power plug. Common error codes include the following: COMM ERR TCPIP LINE BUSY LINE CLOSE FAIL NO HOST RESPONSE DIAL PRIMARY NO LINE Complete the steps in one of the following sections to try to resolve one of the previously listed errors or a different error. In case of customer not proceeding with the transaction, then do nothing. RGA VeriFone Vx 570 Money Order Training Manual 10/26/2012 Shift Summary Report VERIFONE DISPLAYS: ACTION Op reports Press the <F2> button to the right of the Reprint words "Shift Summary F2". Here's what to do if your terminals stopped working correctly. When you hit Enter, you will see Dialing/Connecting, For VX680 - Select Refund from the main screen - Enter the dollar amount of the Refund - Confirm the Refund amount - Select Yes to confirm - Press the green [Enter] key - A receipt will print to complete the transaction. Nothing has ever happened like this before. Reason codes for API transactions | Online payments | Verifone Now, plug in the other edge of the ethernet cable inside a port that is open and numbered on the router. - Balance enquiry has been cancelled - Follow the screen prompts to search for a previous transaction. If this message appears on bootup it means that the VMAC operating system has either not been installed or running properly and needs to be reloaded. Date Available. We don't know why this happens from time to time. Swipe or insert the card properly to proceed with the transaction without removing the card till the transaction is complete. Your Verifone card reader offers several reports that help you view details and summaries for the transactions in your open batch. There is no remedy other then complete replacement. State Code: Enter Two Letter State Abbreviation Press Corresponding Numbers on key pad and Before you start The codes below apply to credit cards. There are quite a lot of established credit card machine manufacturers out there and Verifone is one of them. Verifone Communication Errors - Stax What programming features are available for my Vx520 (VeriFone) physical credit card machine? V200CC Point of Sale Terminal User Manual VeriFone - FCC ID - In same list, scroll and select Merchant Host. This manual is available in the following languages: English. -Lift the printer cover up and back. Press Enter key and request for different card from the customer to proceed with the transaction. Transaction has been declined due to the card swiped or inserted is expired. To Change the time, use the number pad to press the option that correlates to Clock, then press the option that correlates to Edit Time. {3OC(v _t>HpqBfBV4o4Fd0oY]WU\e"2"3uj y} Enter the correct terminal ID or contact VHQ admin if problem persists. Access user guides and reference manuals of Verifone products Estate Management, Development Tools and Portals Estate Management, Development Tools and Portals Access our portals. This only effects IP terminals. Display Format. The reboot loop takes place when the device restarts itself due to any form of power supply-related problems. How to Reset TAMPER on VeriFone VX520 terminal JoinPAY Fintech Platform