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Here is my summary to strive for a refund of the retainer. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Such a transfer may require entry into a new agreement. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. If it has been longer than 30 days, please get in touch so we can investigate further. As you can see from your statement of account, available online (e.g. Customer Reviews are not used in the calculation of BBB Rating. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Interested in a new product or service? REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. After investigating we noticed that your online request was missing. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Helpful (1) Alice C. on 9/22/20 I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Setting up an automated payment is straight forward and can be done through the online portal. October 6 Hey Sandra and Regus, just return my retainer back then I would not post anymore! Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Log in to access all our services and products Email. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. I realized that my 'request for a retainer' of my account portal had been disappeared. One business week has passed since I post it here. I look forward to receiving more information from you. Once they sell you something that will be the end of you being treated as a valued customer. I will be taking legal action if this is not returned within 28 days (31/03/2023). This will surely increase the credibility of your complaint. You should receive your refund within 30 days after your end date. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? They said usually they will refund the retainer one month after the lease is over. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It made me crazy and I asked him to talk with Myesha or Dom. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot However, we will ask you to go through some security steps as part of our fraud-prevention policy. Thank you, Lorraine Brule Global Customer Service at Regus. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! We moved in to a Regus office in JAN 2022 and moved out JAN 2023. The complaint has been investigated and resolved to the customer's satisfaction. Thanks again for your comments which help us improve. It is clean and smart and well organised. Great discounts. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower The additional increase in your monthly fee is due to the annual indexation. Setting up an automated payment is straight forward and can be done through the online portal. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. They charge an excessive retainer fee. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Its a healthier, greener, flexible, and more cost-effective way to do business. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I couldnt see your email address or Regus account reference in your message. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Paid for parking online and have now received parking ticket from private company. I will be taking legal action if this is not returned within 28 days (31/03/2023). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I was using virtual office space. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Avoid at all costs. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! We found a responsible person where we inform her about the problem. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. 4. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Regus always emphasized that it keeps its policy. My Regus ID: ********. Available for as little as a day, or as long as you need. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! same goes with debt collector from malaysia that emailed me abt 3 months ago. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I really thought that this company would be a good option for expanding our business. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Find event and ticket information. 2. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? September 14 they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber Regus helps businesses find and create the right workplace for their people. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. It can take many months and still not response. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). However, we will ask you to go through some security steps as part of our fraud-prevention policy. I would love the opportunity to help further but havent been able to identify your account. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. October 8 I told you my account number is 9054006! Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Anyone can write a Trustpilot review. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! There is non existent customer service department. They still continue to send invoices with no one responsible to be there to answer. Trustpilot is assessing this review in accordance with our flagging process. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. If you need further help, pleasespeak with our team member who is already in touch with you. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Best regards,Michelle Spire. I contacted them about how processed my case after paying the fee for a virtual office. Your satisfaction is very important. Suggested companies are based on peoples browsing tendencies. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. I got an email from trustpilot. As a matter of policy, BBB does not endorse any product, service or business. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. This review was chosen algorithmically as the most valued customer feedback. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Hi Mike, Im sorry if you felt the need to escalate this. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! PDF REGUS Business Centre Service Agreement - SEC.gov Their billing is confusing, they billing customers one month ahead. She would do her best to escalate my process by letting them know this terrible status. think about how low this company is. Our team members have always been in touch with you and worked with you to rectify this matter. I cannot stress enough the lack of professionalism and poor service. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. We also ensure all reviews are published without moderation. We appreciate your business. You should receive your refund within 30 days after your end date. If you have a helpdesk contact, we would expect a 24hours reply. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Regus in Waukesha, WI 53188 - (262) 832-3700 Get help. I have been renting an office space at Regus in Kings Hill for over 12m now. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Give your team a place to focus, thrive, and grow, while we take care of all the details. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Such companies should not exist. And we have the solutions to help you work this way. Lorem ipsum dolor sit amet, consectetur adipiscing elit. For clarity, you were also charged a retainer top up. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Hi Hannah, Im sorry if you felt the need to escalate this. We have checked and cannot find any payment details set up in your account. Regus Business Centre | Better Business Bureau Profile Contact: +65 [protected] How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay Its an automated process. $5520 Service Retainer on file. I would recommend that anyone considering using this company to think again! With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Using our center address on your website is illegitimate without an active agreement between us. Because Regus prefers to hold that retainer as leverage over you. The complaint has been investigated and resolved to the customer's satisfaction. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. This does not affect customers who have a permanent space as these are reserved specifically for them. And whatever the future brings, were able to handle that too. Were clear about this from day one. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. As you did not process this correctly, the agreement continued an additional month. Anyone can write a Trustpilot review. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Thats no big deal, makes sense. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Companies can ask for reviews via automatic invitations. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Customer service is simply poor. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Absolutely unacceptable behavior. Regus Management Network Reviews, Complaints, Customer Service Requesting your refund is easy. I was using virtual office space. Hi Hannah, Im sorry if you felt the need to escalate this. He hung up my phone rather than transferring my call to them. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Unfortunately, we're unable to help you because we don't have your account information. No staff available for contacting on the event day. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp Hard revenue focused. The company left an official comment on this complaint. Professional rooms for your next training session, interview, or pitch, wherever you need it. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. www.myregus.com) and go to the End Agreement section. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Any that you do not require can be opted out through your online account. *Ts&Cs apply; participating locations only. Turned up at 450 Bath Road, Heathrow. Appreciate your immediate reply. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. This will ensure the agreement ends at the current final date and will not renew further. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Regus Office rented: Wisma Atria Singapore Find event and ticket information. Do not delete my post, I will copy and paste it to spread again and again. Regus flagged this review for containing harmful or illegal content.Read more. Please remember that the retainer is refundable at the end of your agreement. I am a small business and cannot afford any of this. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I sent Briana of Regus an email about how the procedure was going this week. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. You will regret signing with Regus. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. 7. They are about people. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Best, Lorraine Brule Global Customer Service at Regus. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Lets find the right workspace for you and your team. So last week I logged in to cancel my membership. Its an automated process. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. We may have received incorrect data. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. It took almost 2 months. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Regus is a complete and total scam company. As expected, I didn't get any reply yet from Regus. Turned up at 450 Bath Road, Heathrow. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. I posted the review here and Sandra replied to me. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com This does not affect customers who have a permanent space as these are reserved specifically for them. This is a multi-location business. Serviced Office Space at 9160 Forum Corporate Parkway | Regus Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Regus | Serviced Office Space, Coworking & Virtual Offices *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I called them again, which procedure took my time for 3 hours. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Regus lacks personal approach The centre's staff are friendly and helpful. We found a responsible person where we inform her about the problem. It is IMPOSSIBLE to get them to stop charging. When could I get my retainer back? I signed a lease agreement with Regus for an office space ComplaintsBoard.com is a leading complaint resolution website on the Internet. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. At the end of your contract, they will automatically renew you without a signature and without consent. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! This is really bad customer service. Hi Mike, Im sorry if you felt the need to escalate this. Regus Online Account