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Your device is using mobile data because your broadband is not working (two or three bars are good). The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Find your broadband network login details. However, if the orange blinking light continues longer than that try the following fixes. An orange light may indicate that your service isnt available yet. Try moving Hybrid Connect. The lights on your hub will change to green or flashing orange as it is setting up. Has your broadband been activated? Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, fixing the orange flashing light on the BT Home Hub, guide to troubleshoot a Flashing purple light, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. blue light on bt hub but no internet connection Learn how your comment data is processed. Connect a device to your Hub. Your broadband is active, but your Hub can't connect. How to set up BT Smart Hub 2 | Step by step guide | BT Help Its worth checking the BT Twitter account for news of any widespread outages too. Your Hub will return to normal mode after a few minutes. And some questions nobody really wanted the answers to. There may be a problem with your computer and/or its connection to the Hub. The orange LEDs could mean a few different things depending on the BT Hub model you have and the light's appearance. The lights on a BT Hub are unlike those of most other routers, so we have created this guide to help you to figure out what they all mean. The solid orange lights mean the same thing for the Smart Hub 2 as for the first Smart Hub. Need to know more about your BT hub lights in general? The light should turn blue when it's ready. It usually comes on when you turn on your hub, and it means nothing is wrong. The light will turn steady blue when your Hub is ready. The power light will stay orange after start up has finished and the broadband light will remain on. And some questions nobody really wanted the answers to. We supply machines that range from low cost, hand operated, single station devices, up to . Its not unheard of for pets to get tangled in the wiring and yank sockets out of the wall, for example. Give it a couple of minutes and try again. Tracking and setting up your hub. If your Hubs purple light is flashing, this may mean that there is an issue connecting to the internet. It should stay green for a little while, and when its on properly, then this light will turn to blue. Connect your laptop to the hub and head into Safari, Chrome or another web browser. Use Wi-Fi or ethernet to connect a device and follow the on-screen wizard. If you have a BT Smart Hub 2 and youre seeing a purple light that isnt flashing, then your Hub is connected to EEs backup mobile network, but theres a problem with you main fixed-line broadband connection. The most common question people have over their home hub pertains to the orange light. The first thing to do is wait for a few minutes. The light should stay green for some time before turning blue, which signals that the Hub is working properly. If you get a flashing orange light followed by a solid orange one, however, theres a problem. If that doesnt resolve the issue, you can use a small paperclip to press the factory reset button on the rear. Restarting your device is the best idea if your hub is working fine. How to open the Hub Manager. The light should turn blue when its ready. If you dial 147017070, you will get an announcement telling you your phone number. This light is a security measure to let you know that your browsing isnt safe. The Hub is working, but its having difficulty connecting to the Internet. The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. The next generation of wifi technology is also built-in, and users have the added convenience of being able to turn the lights on or off with just a few clicks. In this blog post, we will discuss what each light colour means and what you should do if its not working correctly. The power is off or the lights have been turned off using the Hub Manager. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. There are also four ethernet ports and a USB slot. Check the emails from BT or give them a call to find out exactly when youre due to be switched on. The flashing purple light suggests youve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. He is the proud owner of hugely successful website makeawebsitehub.com and has helped over 20k people start their own blogs. Check whether the flashing orange light is still present. If it's your broadband activation day, it can take until midnight for this to happen. If you decide to reset your BT Hub, the login, Internet connection, LAN, Firewall, and WiFi settings will all go back to the default settings. You can switch it on via the Hub Manager. In this article were going to explore what flashing or solid orange light means on different versions of the BT Hubs and what action you should take next. When you see this, youre not connected to broadband. If it's flashing red, you didn't connect. A flashing purple light is another indication that something is wrong. Wait a few minutes, and the light should turn into a steady blue light when its ready for use. The BT Smart Hub is equipped with more antennae than the average router, allowing for a stronger connection. The first one is pretty obvious its not switched on properly. Youre connected to the internet and can now browse normally. It may be connecting via Wi-Fi Protected Setup (WPS), a security standard that creates a secure wireless home network. Uber Boston Greenlight Hub- 239 Causeway St, Boston, MA 02114 Michigan. Wait at least 3 minutes for the device to start up. Again, well explore potential fixes for this below, but at least youve still got some service, even if it wont be as fast! Use the power button to do a manual reset. Your Smart TV Is Not Connecting To The Internet: Try This! The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Check the broadband cable. Wait for the lights to stabilize and the BT Hub to boot up completely. Check the power supply and that your Hub is turned on. How do I create a wireless connection to my BT Business Hub 3 using WPS? How To Get Rid of Lag And Speed Up Your Internet While Gaming, What Is the 192.168.0.1 RouterIP Address. This generally means that the broadband cable to your hub hasnt been inserted properly if it is inserted, this could indicate a problem with the cable itself. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. The BT Home Hub lets you connect devices without a key. Once the Home Hub reboots, you can reset your password. and many others. Save my name, email, and website in this browser for the next time I comment. Use our hub light guide. The only thing I have to be critical about is the hub light. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. However, if you see a flashing orange light followed by a solid orange light, theres an issue. For example, if youre on GFAST connection, you might struggle to find a compatible modem. What do the lights on my BT Hub mean? | BT Help How to Change or Turn off the Hub Light on the BT Home Hub 6 - YouTube If it's your broadband activation day, it can take until midnight for this to happen. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. So hopefully this information will be useful. Powered by GeneratePress. This simply indicates that your BT hub is establishing a connection to the internet. Type 192.168.1.254 into the address bar. And, because the difference between an orange and red light can be subtle, were going to talk about the red light (where applicable) as well. When your broadband is available, your Hub will switch back automatically, and the blue light will show. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Upon turning it back on the light turned green before flicking to a purple flash which I had never previously seen. Just switched from BT to PlusNet and so far - cross fingers - everything has been remarkably smooth. Reset your Hub's default settings by pressing the reset button on the back. This can be broken down into two parts. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Check your Smart Light still works after the router has made the changes. This error is common when the device connects to broadband, but your service account isnt turned on just yet. Home - MerchSource Power cycling works because it clears the cache and resets your device. If this doesn't fix it contact the technical helpdesk. What the orange light means on a BT Hub - The Big Tech Question Remember your broadband can be activated any time up to midnight, so you may need to try again later. The flashing orange light in this instance represents WPS automatic connection mode. Youve tried to log in with the wrong username and/or password. If the light remains green permanently, you need to reset the hub by pressing its factory . Copyright 2022. home lighting, WiFi Light Bulbs, Color Changing Light Bulb, Smart Light Bulb Works with Alexa, Google Home, A19 Alexa Light Bulb No Hub Required, 60W Equivalent 500LM, 3Pack. Press the Restart button. Depending on which Home Hub you have, youre going to find that the instructions on their lights may vary slightly. Its available for purchase directly from BT or as part of a BT Plus upgrade. Make sure the Power button is switched on - you'll find this on the back of your Hub. This usually indicates a problem with your broadband connection. Open your web browser and visit http://btbusinesshub.home/. Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. You can turn the hub on and off, press the reset button, or do a hard reset with the recessed button on the back. Broadband light is flashing orange then pink/purple. Check out the table below for more details.